Sarah B Hme
map-marker Hamilton, Ontario

Crap service

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I called to book an appointment to get highlights.. they turned me down due to the window of time they would need.. I gave them 3 hours, how is this not possible in 3 hours? Idiots lost good business.
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Preferred solution: Make an appointment and get things done

Gordon M Ulx
map-marker Kanata, Ontario

Complaint

I have always gone to first choice for hair cuts. I am a sixty year old man. This morning I attempted to get a haircut. I was told if I did not agree to a infrared thermometer check pointed at my head I would not be served. I am medically exempt from even wearing a mask but I wore one anyhow. Infrared should never be pointed at someone's head, it is not healthy and I know of no hair dresser medically qualified to do so. I will never go to another first choice salon again. I am also considering a complaint to the Human Rights Tribunal. I went to Magicuts after that and received the same direction. After refusing I went home and contacted three other salons none of which had such a ridiculous policy.
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Pros:
  • Staff

Preferred solution: Cancel the policy of temperature checks.

Anonymous

Disappointed service

I went to first choice to get a hair cut. It took them quite sometime to even acknowledge I entered their building. I get set up in the system and then another walk in customer comes in and gets to bypass me. I was told to wait another 20 long because cutting their hair will be quick. I will look for a different hair dresser.
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Preferred solution: I just want them to hear my complaint

Jim M Xpw

Lousy website

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The 'Find A Salon' function has been broken for a while. There is no way to submit a complaint because the web form insists on the location being supplied through that search. It's a Catch-22. First Choice decided to not provide a toll-free phone number for customers to reach Head Office Customer Service. They have done a very bad job of providing feedback to loyal customers through the pandemic. After 25 years, it's goodbye First Choice. You don't deserve my loyalty.
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Preferred solution: Apology

User's recommendation: Go to them if you want to support a poorly run corporation.

Anonymous
map-marker Toronto, Ontario

Negative experience

I had an appointment for highlights in Newmarket. I explained what I wanted and was asked if I wanted them light.

I explained that I didn't want thick ones but that I wanted them to brighten up my look. The hair stylist was lovely and I enjoyed my time with her. However, she failed to give me highlights. My hair went from dark brown to light brown.

There are no highlights. I brought my concern to her attention and she advised me that she could take out the toner or do them again. I told he that I wasn't comfortable with these options and preferred a refund. I didn't want my treatment or tip refunded, just the highlights.

She said that would be fine; but called me later to tell me that the company policy is no refunds. This is very disappointing and certainly does not meet the values of your organization. I am hoping that you can make this right. If not, my only option is never to return to First Choice.

I look forward to hearing from you.

My e-mail is jiwaszczenko@***.com. Thank you.

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Anonymous
map-marker Georgetown, Ontario

Misinformed over the phone

I called First Choice this morning at your location in Brampton on Mount Pleasant and Bovaird, I was told no appointment was necessary but there would be a wait. I had no problem with that so I made my way over to this location and found no one outside, one person in a chair, another person cutting her hair washed and one man leaving.

So I stood behind the man at the required distance and when he left the lady asked my name and if I had an appointment and replied no I was told I would not need one. Then she informed me it would be a two hour wait because I was only going in for a hair cut. The two hour wait was because people had an appointment to I guess cut their hair dyed or something else. Therefore I was either to come back in 2 hours or come in another day.

What didn't make sense was the guy in front of me didn't get his hair dyed ???? By the way there were five ladies walking around I assumed waiting for the people to arrive. They said that the walks in just for a hair cut still required to them to clean the area. Really come on, I have short hair, didn't want my hair styled just a cut and didn't want it even dried.

Plus the fact I am a senior and walk with a cane.

First Choice, never again, to me its LAST CHOICE. Better talk to these people.

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1 comment
Guest

Accepts only card payment for haircut because head office says so but will take cash for a tip.Complete *** .Never going their again

Anonymous
map-marker Osoyoos, British Columbia

Awesome

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Just wanted to say how great it was to get a great haircut and to just sorta feel normal! I phoned ahead and booked a appointment as requested and was informed I needed a mask. No big deal great cut I sort of feel bad I didnt get the guys name.. Wednesday the 24th of June at noon! Thank you you did a great cut and I will be back many times!!!
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Anonymous
map-marker Toronto, Ontario

Negative experience

My appointment was for highlights. I explained that I didn't want them to be thick, The stylist asked if I wanted them to be light. I explained that I wanted them to brighten up my hair. The stylist was lovely and I enjoyed my time with her. However, when she was done I did not have highlights; my hair went from dark brown to light brown. She explained to me that she could remove the toner or do them again, I explained that I wasn't comfortable with that and preferred a refund. I told her that I didn't want a refund for the treatment or the tip; just for the highlights. She agreed but then later told me that a refund was against company policy. This is very disappointing and certainly does not meet with your corporate values. My only option left will be to never visit First Choice again. I will wait for your response.
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Irfan H Wcb

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Verified Reviewer
| map-marker Mississauga, Ontario

Avoid Indian/Pakistani lady at McLauglin / Derry location - name is Tahira

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Doesn't listen and when asked her to cut a little shorter, her reply was NO that you needed to tell me only 1 time at the beginning and that's it. Even after repeatedly telling her to cut shorter while she was cutting, she doesn't listen. Finished up and then argued about the posted rate, clearly advertised $15 haircut, no elaboration of senior or specific. Telling me it was a senior rate even though advertised did not mention it. Very rude.
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Loss:
$19

Preferred solution: Full refund

User's recommendation: Go to Annie or Ha instead if going to this location, never had issues with them. Do not go to Tahira.

cassandra n Ktq

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Verified Reviewer
| map-marker Kanata, Ontario

Don't go

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i booked appointment with stylist apon arival .co worker told her i was there she was finishing a client and was told she would see me next .when she finished she looked at me and took another client i was completely ignored waited a few minutes and no one acknowledged me so i left. this took place saturday feb 29 \20at 12:30 pm .at854 march rd kanata on k2w 0c9 .stylist name shala
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Cons:
  • No customer service and rude attitude

Preferred solution: Let the company propose a solution

Anonymous
map-marker Toronto, Ontario

Find a good stylist if you can, but it is trial and error. Not all stylists listen well or competent to style hair as customer requests.

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I am so disappointed with the past few hair cuts I have had. At one salon I went for a hair cut and the stylist didn't listen to me and cut my hair along the side part almost like she was trying to layer it even thought I told her that I only wanted the bottom cut to chin length. Yesterday i went with clean hair for a cut and the hairdresser didn't even bother to wet my hair or divide it into sections before she started cutting. This morning I washed my hair and several long pieces on both sides and the back had missed being cut. Looks like my hair was cut with a knife and fork rather than stylist scissors.
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Doreen S Pfx

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Verified Reviewer

Don’t go to king St. Location.

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The first time I went to King St Oshawa location the colour & cut & a few low lights O.K even though I thought the price was way too high. Oct.12 -$165.38 I did return for a refresh colour & trim on Friday Nov. 15 The cost this time was $68.85 Biggest mistake of my life. Chantel was the same person who did my hair the first time but this time my hair came out the deepest brown almost black & the haircut was all uneven. I am actually a natural med blonde but wanted to get the grey covered. I called her immediately when I got home her answer was it will fade to the blonde just wash it with dish detergent for a few weeks. Who did she think she was kidding. I have been having my hair coloured for years. My mother was a Hairdresser but has now passed away. The colour & haircut was so bad I had to have major colour correction & a haircut redo at a better salon at a very high cost to me. Your company owes me compensation for the mess Chantel created & the damage to my hair. I will NEVER RECOMMEND YOUR SALON s to anyone. I am a senior & living on my government pensions so the money I had to put out is a VERY HARDSHIP for me. Please reply to my e- mail address as soon as possible. dfgscott1943@***.com
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Loss:
$175
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous

If you must go there you should make an appt.

Although they say they don't make appointments, they do online. I have been going to one for years now as a walk in and never had a problem till yesterday.

I was the second customer at about 9:20am. The stylist was who usually took 25 to 30 minutes to cut and style was done in less than 15 minutes on her first customer. During that time another lady came in with her son and although I was there first, they had made an appointment (its called a schedule online) for a 9:30 therefore I was told I had to wait about 45 minutes to 1 hour.

Needless to say I was not happy and left as I wasn't waiting. She also from what I saw, rushed through her first client and I don't think she gave her the best cut she should have.

Even the client told me that she seemed to rush her cut. If that is the case then first choice has lost at least 2 customers in one day.

Go back to your original practice and get rid of online schedules.

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Reason of review:
Poor customer service
Laurie C Rhz
map-marker Stittsville, Ontario

NOT GOOD

Im sorry to say that your reviews are less than desirable. The owners of this chain should sit up and pay attention because they will lose all clientele moving forward because I have never ever seen so many bad reviews in my life. I was going to get my hair done there but after reading a million horrible reviews, I will not be taking that risk. Like I said earlier, the owners of the haircutting places better get their bleep together, because WORD OF MOUTH is the best advertising in the world so they better take heed in what customers are blatantly telling them...... unfortunately they dont seem to care but with the deminishing of customers maybe they will get their head out of their?????? And start caring, other than that.... I dont know what to say to them!!!!!!!!
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Reason of review:
Hairdressers are not qualified to do what you ask them too and then they take offence when you address them with the issue and prices have gone off the charts for the everyday working citizen

Preferred solution: Let the company propose a solution

Dave C Row
map-marker Kitchener, Ontario

Avoid middle aged indian lady in the Pioneer Park FC Haricutters

I went in for a trim. Was quite clear I wanted a trim, not a cut.

I was served by a middle aged Indian lady, for the last time I can assure you. I was the last one in the chair, first one out from 2 other occupied chairs, so processed for speed, not for quality. First cut of the scissors, a great lop of hair hit the floor, and again, I stated just a trim, just take off the ends as I wear my hair mid length. Don't know why she has ears, certainly not for listening.

When complete, I had almost no hair on the sides, longer on the top (to the point that I can pull my bangs over my eyes!), a complete disaster. If I wanted the cut of a school kid, I would have asked for that. As I'm older and my hair is grey, I can actually see my scalp on the sides! Is that what she considers a trim?!?

At the till, I stated it was quite short (trying not to be offensive or rude, but get my point across that I was not pleased with the outcome), she said look good for Christmas. Really? Good to whom, may I ask? I have had my hair cut in this place many times, and was satisfied with the results, but this woman should NOT be allow anywhere near scissors.

I really hope she reads this, I am guessing she is the shop owner (because she certainly isn't a hair dresser), so lady, stick to running the till and sweeping the floor, stay away from cutting hair and keep your customers returning. I, for one, won't be.

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Loss:
$20
Reason of review:
Bad quality

Preferred solution: Get proper stylists, fire this clown or get her a hearing aid

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